How much does delivery cost?
Standard delivery is free. Express delivery will vary by location. Please use the shipping estimator on the checkout page for exact expedite shipping costs.
Are these real roses?
Yes! All of our roses are real. Our roses come from the finest Ecuadorian farms. They have a beautiful shape, are wonderfully soft and exude radiance. The preservation process enables Bisiso roses to retain their suppleness for months.
What is your return policy?
We do not allow returns or refunds due to the fact that we custom design each floral arrangement once the roses have shipped. Should they arrive damaged, please let us know and we will send you a replacement, as the quality of our roses is of utmost importance to us.
How do you care for the roses?
Do not water your roses. Do not place them in direct sunlight or humid conditions. Do not take them out of the box and limit touching them.
How long will the roses last?
Under proper care, they will last for over a year.
What makes Bisiso roses so special?
We handpick each rose and handcraft each box. We work very hard to ensure that our customers receive roses that are of the very best quality and that they get maximum enjoyment from their flowers.
Do the roses have a smell?
Yes, we have a special rose scent that we spray on each bouquet to ensure that they smell fresh. If you’d prefer your roses without a scent, please let us know as part of the order process in the special instructions box.
Do you guarantee that the flowers will arrive on the exact date that I schedule?
We will do our best to ensure that your roses are delivered on the scheduled delivery date. However, in the event of uncontrollable circumstances such as adverse weather or other natural occurrences, delivery companies may experience delays.
How long do the roses take to ship and deliver?
We require a minimum of 24 hours to produce our roses after an order is placed. Shipping will occur once the production time has completed, usually within 1 or 2 working days. However, during peak seasons, this could be as long as 5 working days.
Please note that weekends and holidays are not working days. Production begins on Monday and finishes on Friday of each week.
Delivery times are based on the delivery location and choices made by the customer at checkout. Bisiso does not take responsibility for deliveries that are late due to issues during transit or due to incorrect shipping choices made during checkout. For more information see our Shipping Policy page or contact us.
Where do your items ship from?
We ship from Virginia, USA. All shipments will be coming from Virginia, so please consider that when placing an order and choosing a shipping option.